Refund Policy

Last Updated: November 23, 2025

1. General Policy

At Arcta Solutions, we strive to deliver high-quality services that meet your expectations. This Refund Policy outlines the circumstances under which refunds may be issued.

2. Service-Based Refunds

Web Design & Development

• Deposits are non-refundable once work has commenced
• Refunds may be considered if project milestones are not met as outlined in the contract
• Refund requests must be made in writing within 7 days of project delivery

SEO Services

• Monthly SEO services are billed in advance and are non-refundable
• You may cancel future billing cycles with 30 days' written notice
• No refunds will be issued for partial months of service

Hosting & Maintenance

• Annual hosting fees are non-refundable after 14 days of purchase
• Monthly hosting subscriptions may be cancelled with no refund for the current billing period
• Maintenance packages are non-refundable once services have been rendered

3. Refund Request Process

To request a refund:

1. Contact us through our email support@arcta.ca or via our contact page within the applicable refund period
2. Provide your order number and detailed reason for the refund request
3. Allow 2-4 business days for review of your request
4. If approved, refunds will be processed within 14 business days to the original payment method

4. Non-Refundable Items

The following are non-refundable:

• Custom design work and development once approved by the client
• Third-party services, licenses, or subscriptions purchased on your behalf
• Domain name registrations
• Completed work that meets the specifications outlined in the project agreement

5. Project Cancellations

If you cancel a project after work has begun:

• You will be charged for all work completed up to the cancellation date
• Any remaining balance after completed work charges will be refunded
• Cancellation must be submitted in writing via email

6. Disputes

If you believe you are entitled to a refund under this policy, please contact us first. We are committed to working with you to resolve any concerns before escalating to a formal dispute.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page.